Coordination Chaos

Why should I care

Every organization declines to Coordination Chaos unless the leaders know what to do. (4 min)

Mobilize the Key People

How to release your master experts from the burden of bureaucracy. (3 min)

Organize the Systemic Improvement

Bring the system knowledge and decision-makers in the same room, and grow competent credible coaching capacity for the local adaptation. (7 min)


Making sense of Coordination Chaos

Are you powerless in front of silos, confusion, and slowness? Is even dreaming of a better way impossible?

The researcher William Ouchi explains the mechanism of bureaucracy, and how it grows inevitably in a fragmented organization.

Management thinkers have given their warning. Gary Hamel , Allen Ward, Konosuke Matsushita, Clausewitz and von Moltke, Joseph Tainter, and Chris Argyris all explain the same pattern from different perspectives.

Nokia Mobile Phones fell from 40 BN revenue and 9 BN profit to zero in five years. Coordination Chaos was critical in the collapse of R&D productivity. It constrained the strategic decisions of the top management, and contributed to the management by fear.

Figure by Christian Sandström