No resistance - no change. Use yourself as an instrument to recognise resistance.
Individuals are intelligent. Organisations are not, they are adaptive, just like horses. Organisations learn from reality, not from imagination.
Understanding the emotional container is essential for not only therapists and parents, but all leaders, coaches and senior colleagues.
You may forget the laws of internal marketing, but they will not forget you. Lessons from Moore's Chasm and Strategic Selling.